MADDOX IT Audit actively scans client networks to discover and inventory hardware, software, security vulnerabilities, and configuration gaps across 50+ categories. It performs real network discovery, identifies missing patches and end-of-life systems, and generates risk scores based on actual findings from the client environment – not passive documentation.
What does the IT Audit feature actually do during a scan?
The IT Audit feature connects to a client network and performs active discovery across all connected devices. It identifies workstations, servers, network equipment, printers, mobile devices, and cloud-connected assets.
During the scan, it catalogs installed software versions, operating system patch levels, antivirus status, and backup configurations. It cross-references these findings against known vulnerability databases and manufacturer end-of-life schedules.
The system checks for common security gaps: open ports, weak password policies, missing encryption, unpatched critical vulnerabilities, and devices running unsupported operating systems. Each finding is tagged with a severity rating.
After the scan completes, IT Audit generates a scored report that ranks risks by business impact. This is live data pulled directly from the client’s infrastructure.
MADDOX IT Audit scans 50+ categories of hardware, software, and security configurations in a single discovery session.
How is this different from manually documenting client environments?
Manual documentation relies on what clients tell you or what your techs remember to write down during onboarding. It’s incomplete the moment you finish it because environments change constantly – new devices connect, software updates, employees leave and take laptops with them.
IT Audit eliminates guesswork. It discovers what’s actually on the network right now, not what the client thinks is there. You’ll find shadow IT, forgotten servers in closets, and devices nobody knew existed.
Manual methods can’t scale. Documenting a 40-user environment by hand takes 6-8 hours and requires a site visit. IT Audit completes the same discovery in under 20 minutes remotely.
The scan catches configuration drift. When a client disables their backup agent or installs unauthorized software, IT Audit flags it immediately. Manual documentation only captures what existed at the moment of your last visit.
Active scanning gives you defensible evidence when a client disputes what’s in their environment or claims you missed something during onboarding.
Can IT Audit replace traditional RMM discovery tools?
IT Audit complements your RMM – it doesn’t replace it. Your RMM (ConnectWise Automate, Datto RMM, NinjaOne) manages devices you’ve already onboarded and monitors them continuously. IT Audit discovers everything on the network before you deploy agents.
RMM tools only see devices with agents installed. IT Audit finds unmanaged devices: personal laptops on the corporate network, rogue access points, printers with outdated firmware, IoT devices, and BYOD phones.
During sales and onboarding, IT Audit gives you a complete picture of what you’re inheriting. You can scope contracts accurately, identify immediate risks, and set baseline expectations before you deploy your RMM agents.
The two systems work together. IT Audit discovers the environment and generates the onboarding documentation. Your RMM takes over for ongoing monitoring and patch management once agents are deployed.
For MSPs selling to prospects with existing IT providers, IT Audit reveals gaps the incumbent missed – shadow IT, unpatched systems, and security holes that justify switching providers.
What happens to the scan data after IT Audit runs?
Scan results populate directly into the IT Audit content library, where they’re stored alongside all historical scans for that client. You can compare current state to previous scans to track changes over time.
The data feeds into the IT Audit scoring system, which calculates a risk score based on severity and quantity of findings. This score updates automatically each time you run a new scan.
IT Audit integrates with contacts and companies management, linking scan findings to specific client records. When you’re on a call with a client, you can pull up their latest audit results instantly.
The system uses scan data to auto-populate sections of the presentation builder, so your QBR decks and proposal documents reflect actual discovered risks rather than generic templates.
All scan data remains accessible as long as your MADDOX subscription is active. You own the findings and can export them at any time.
Does IT Audit require agent installation or can it scan agentless?
IT Audit runs agentless discovery for initial scans. It uses network protocols (SNMP, WMI, SSH) and credential-based access to inventory devices without installing software on every endpoint.
This is critical during pre-sales and onboarding when you don’t yet have agent deployment rights. You can run a comprehensive audit during the first prospect meeting and present findings before they sign a contract.
For deeper ongoing monitoring, IT Audit can leverage data from RMM agents you’ve already deployed. This hybrid approach gives you agentless discovery for new environments and agent-enhanced visibility for managed clients.
Agentless scanning requires network access and appropriate credentials (domain admin or local admin depending on scope). IT Audit includes discovery tools that guide you through credential setup and network access requirements.
The agentless model means you can audit a 50-user environment in under 30 minutes without touching a single workstation or scheduling downtime.
How IT Audit scanning compares to manual documentation workflows
| Method | Time Required | Accuracy | Scalability |
|---|---|---|---|
| Manual documentation | 6-8 hours per 40-user site | Incomplete, relies on client memory | Requires site visit, doesn’t scale |
| RMM agent discovery | Ongoing after agent deployment | Only sees managed devices | Scales well for managed endpoints |
| MADDOX IT Audit | Under 20 minutes remotely | Discovers all network-connected devices | Agentless, works pre-contract |
Why MADDOX IT Audit matters for MSPs in Salt Lake City
Salt Lake City’s Silicon Slopes market is crowded with MSPs competing on technical capability and vertical expertise. Clients expect detailed, evidence-based assessments – not generic checklists.
IT Audit gives you a competitive edge in sales. When a prospect is evaluating three MSPs, the one who shows up with a live scan of their actual environment (complete with specific vulnerabilities and risk scores) wins the deal.
Utah’s healthcare and legal sectors – two of the strongest verticals for MSPs here – demand documentation for compliance audits. IT Audit provides defensible evidence of what was in the environment at onboarding and what changed over time.
For MSPs stuck at the $2M revenue ceiling, IT Audit solves a critical scaling problem: it lets technical staff who also sell conduct professional assessments without spending an entire day on manual discovery. They can run the scan remotely, generate the report, and focus on closing the deal.
MADDOX CRM combines IT Audit with call recording, transcription, and AI-powered follow-up tracking. When a prospect mentions they’re worried about ransomware during a sales call, the system flags it. When you run IT Audit and discover unpatched vulnerabilities, the AI connects the dots and prompts you to address the exact concern they raised.
This isn’t a standalone tool – it’s part of the world’s smartest CRM built specifically for MSPs who need to prove what they found, document what they promised, and deliver what they said they would.
Frequently asked questions
Does IT Audit work with clients who have existing MSPs managing their networks?
Yes, IT Audit runs agentless discovery that doesn’t interfere with existing RMM agents or management tools. You can scan a prospect’s environment to reveal gaps their current provider missed – unpatched systems, shadow IT, and security vulnerabilities – without disrupting their operations. This gives you evidence-based talking points to win the account.
Can IT Audit scan multi-site clients with distributed networks?
Yes, IT Audit can scan multiple sites for a single client as long as you have network access and credentials for each location. Results are consolidated into one report with site-by-site breakdowns, making it easy to identify which locations have the highest risk scores and need immediate attention during onboarding or QBRs.
How does IT Audit handle HIPAA compliance for healthcare clients?
IT Audit scans for common HIPAA-related gaps including unencrypted devices, missing patches, weak access controls, and unsupported operating systems. It flags findings relevant to HIPAA technical safeguards, but it’s not a substitute for a full compliance audit. The scan data helps you document security posture and track remediation over time for healthcare clients.
What credentials does IT Audit need to scan a client network?
IT Audit typically requires domain administrator credentials for Windows environments or SSH access for Linux systems. The discovery tools guide you through credential setup and test connectivity before running a full scan. You can scope scans to specific subnets or device types if full domain access isn’t immediately available during pre-sales.
Does IT Audit integrate with ConnectWise Manage or Autotask PSA?
MADDOX CRM is designed to work alongside your existing PSA tools. IT Audit findings populate into MADDOX’s contacts and companies management system, where you can link them to client records, opportunities, and support tickets. You maintain your PSA for billing and ticketing while using MADDOX for discovery, documentation, and sales accountability.